Reviews

GARAGE DOORS & REPAIR
781-878-4710
WEST BRIDGEWATER, MA

truckmed4Real Goodrow Reviews Goodrow Door Solutions is a local owned company who treats our customers and employees just like family.
Each year we are awarded the Angies List Super Service Award for outstanding customer service. You can leave your own testimonial below or take a look at what other homeowners are saying about our garage door service.

Testimonials - Garage Door Repair

Garage Door Repair

We take garage door repair and safety very serious. Here are some reviews from our real New England customers.

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Angieslist
01-2016
We just moved into a new home (Cohasset MA) that came with some ancient overhead garage doors. Goodrow assessed the situation, made immediate safety repairs and set us up with a new remote control to replace a missing remote opener so that we can now actually operate both doors.

The team from Goodrow was excellent. They were very responsive when I reached out for help and they were able to schedule a time to come by and assess our garage doors within 3 business days of my call. They are very user-friendly and service-oriented, confirming appointment time by email, following up with an emailed receipt and invoice, etc. Once they arrived, they were very knowledgeable about the issues concerning our garage doors and made immediate repairs to correct safety issues. They made recommendations about additional service and repairs that should be performed, but they gave me lower-cost options in addition to simply "totally replace the doors". This team was excellent and I would absolutely use them again.
Diane
Angieslist
01-2016
Norwell, MA garage door repair

They first examined the garage door opener system and found that one of the wires was about to break, they showed that to me, we talked about repairs that might last a bit of time, and cost of a new one, which, because of our space they had to cut down to fit.
Sonia H
Angieslist.com
10-2015
Solved the problem of my garage doors not closing on their own!!

I spoke to Ryan on the phone and he answered all of my questions, he said the tech Eddie would be out the same day in a two hour window and Eddie was here within that window. Yes!

Eddie was very professional, explained what was going on with my door and it was fixed very quickly. Goodrow Door Solutions is definitely going in my phone contacts!! Ryan and Eddie thank you very much - I now know first hand why you guys have so many A ratings!!
Bill Flynn- Duxbury
Angieslist.com
07-2015
Made sure the garage door was working properly and had no safety problems. The Goodrow Door Solutions representative was very knowledgeable, conscientious and pleasant to deal with.
George S
norwoodma.gov
07-2015
Goodrow came to my house in Norwood, MA to fix what I was certain to be a major issue. The technician was right on time and got my garage door up and running fast. He explained everything very clearly and the job cost me less than I thought it would. I was very happy with the overall service and can't wait until I get my new garage door screen installed. Great local company!
Mark
05-2015
Goodrow Door Solutions solved my garage door spring problems fast! They were right on time and went the extra mile to make sure my door was safe!
J. Kogler
Angieslist.com
04-2015
Our garage door opener broke over the winter. The service provider diagnosed the problem, ordered a part, and made it all work.

Our experience was very good, of course, I expected it given the long list of Angies List reviews.

I was very impressed when the guy I spoke to on the phone (Ryan) spent some time with me seeing if I could fix the door myself. Rather than sending out a tech for something that could have been easy, he gave me a bunch of his time to walk through a few things. That really impressed me.

In the end, it wasn't simple and I wasn't able to fix it, and the tech had to come out. Ultimately the problem was a bad circuit board. They ordered it and replaced it; All went well. They were extremely flexible about schedule, and always were there right when they said they would be. The tech was very nice, and it all works well now.
The Wilsons
03-2015
Goodrow Door Solutions serviced our Lift-Master door opener and keypad, along with installing some new door handles. This company is very honest, reasonable and knowledgeable. They truly knows everything about anything garage doors.
It's nice to have an independent local business in West Milton who I know I can depend on!
P. Moore
Angieslist.com
02-2015
WE had two garage doors with erratic behavior. The controls were not running consistently. The company responded quickly and the technician did a full inspection. He said it was a minor problem with the setting on the safety system. He fixed the problem quickly and did not charge more than the base inspection fee.

Excellent work done right and efficiently. A full explanation was given for the repair.
Al B
Angieslist.com
12-2014
My 40 year old double overhead garage door had partially slipped of the guide on one side. The Goodrow representative determined that bearings in one of the original rollers were gone, causing it to collapse and come out of the guide when attempting to open and close the door. Replaced all rollers, lubricated all movable joints, and straightened out one of the roller guides. Process took about one hour. Door has worked perfectly now for the past several weeks.

Bridgewater, MA
S. Zorca
Angieslist.com
09-2014
I purchased a Angie's List Big Deal for $89 for Garage Door Tune-up with Quiet-Roller Replacement.

Jason came to my house (Dedham, MA) and said they don't need a tune-up because our garage door is very old and what we really need is a door replacement. It's going to be a much bigger job, so I spoke with Elliot and Jason about planning the replacement work next year. I'm so glad I met them! They're wonderful, extremely reliable, and I feel they were very genuine. They were also very efficient for scheduling and very responsive. I'd give them an A+ if I could!
D. Tran
Angieslist.com
09-2014
Went great....same with the installer's professionalism.

Braintree,MA
M. Reagan
Angieslist.com
09-2014
The tech Jason, lubricated and adjusted one of the doors of our garage plus replaced the rollers.

The tech, Jason showed up on time (Norwell,MA) and got right to work. He was very professional. He checked both door openers and gave me report for both of them with recommendations to replace them in the future. He also adjusted both doors so that they closed with less space at the bottom. He replaced the rollers on one of the doors as per the deal and one of the sheaves on one door which was shuddering when opening and closing. I would definitely call on Goodrow Doors again to service my garage doors and probably to replace the motors in the future.
M Pierce
08-2014
We needed our garage door repaired in Braintree after a spring broke. We were referred to Goodrow from a friend of ours. They came out the very next day and replaced two springs and also made some adjustments at no cost. Very nice techs too. They are the best overhead door company we have used hands down!
S. Daylor
Angieslist.com
07-2014
Repaired a non-working garage door opener. Oiled the tracks. Repaired non-working remote control. Milton, MA.

Jason came within two hours of my initial call. He spent about an hour diagnosing and repairing the problem. He was courteous,, knowledgeable, thorough and professional. He even checked the adjacent bay's motor operation. I would definitely call Goodrow again for future garage door issues. Superb service, particularly as compared to my previous service provider, who has since gone out of business.
Bradley J
07-2014
We own several properties and needed some garage door repair at our Weymouth condo. I called Goodrow for a second opinion after having another local company quote us. I am glad I did! It turns out that that the first company was trying to replace parts that we working fine. The Goodrow guys fixed all my issues and for half of what the other company was trying to charge me.

Awesome service and great people!
L Lappen
Angieslist.com
07-2014
I ended up having service because the service tech was familiar with my door. I was just impressed with Eliot making effort to service me on an emergency call. He then checked in after I told him that I was going to be using someone else. He showed me real concern, which to me is the definition of a professional.

I would definitely use in the future. This company that goes out of their way for customer satisfaction.

Sharon, MA.
A KRETOWICZ
Angieslist.com
06-2014
I purchased a Angieslist.com big deal for $49 Garage Door Reconditioning with Safety Inspection. The service was excellent. He put the door back on its track and did maintenance on the entire door and hinges. He was terrific.

Wayland, MA.
J. Dewall
Angieslist.com
06-2014
Tuned up and lubricated garage doors; replaced rollers; reset openers in Duxbury, MA.


Fabulous experience. Goodrow showed up on time, was polite and courteous, tuned TWO garage doors for the price of ONE, and gave a full explanation of their work. Highly recommended.
Steve Purtell
Angieslist.com
06-2014
The technician installed new nylon rollers on both of my garage doors (Mansfield, MA) and new sheaves on one door. The extra cost over the initial $89 offer was to install nylon rollers on the 2nd door and to install the new sheaves on one door. I didn't realize at the time that the $89 offer included replacing the rollers on only one door.

Overall, my technician (Jason) was very professional, answered all of my questions and did solid work. Doors work great and I am considering having them back out to install new (quieter) garage door openers
S Deane
Angieslist.com
06-2014
Replaced the rollers in a 30 year old garage door
Replaced the weatherstripping in 2 garage doors in North Easton, MA.

Eliot was great to work with. He is an excellent communicator and lets you know what's going on even before he gets there.

He was originally hired to replace some rollers on my wife's garage using the Big Deal for $89. The door shook every time it opened or closed. I thought it would come off the tracks. Prior to him coming I contacted Eliot and asked to replace the weatherstripping on both garage doors during the same visit.

He asked me for dimensions and got back to me immediately with a price. I sent a photo of the door with the dimensions and he replied back that the reason the weatherstrip on the door was tearing was that they had installed it incorrectly and it caught every time the door went up or down. He took the time to look at the photo I sent and blew it up to see the details. He arrived on time and did a beautiful job installing the rollers and weatherstripping - he even adjusted the travel of the doors so they would close down properly and seal out any water from the bottom.

The old "Shaky"door rides up and down quiet as a mouse and smooth as glass. When he completed his work he spent some time going over the doors with my wife - they're approx. 30 years old and they are beginning to warp (you reallly have to look to see it but he pointed it out so that we could see what was happening). There are several sections on each door that will need to be replaced. There's no budget for it this year but you can bet next Spring Eliot is getting the call to come down and replace these sections.

These people were easy to work with, they are responsive and communicate freely and they take great pride in their work - as they should - they are outstanding. I would highly recommend them and I will personally use them again.
Edith M
Angieslist.com
06-2014
I purchased the Angieslist.com Big Deal titled, $89 for Garage Door Tune-up with Quiet-Roller Replacement or Keyless-Entry Pad. South Easton, MA.

It went really well! They were right on time and he was very skilled. He was helpful in recommending a few safety considerations for my older door cables, which I had him implement. The door has held up fine since they came out to do the work, and it sounds much quieter. I also appreciate that he didn't try to up-sell me. He was polite and professional enough that I felt very comfortable with him at the house, and even leaving him alone. I'll definitely be calling him again if needed!
A Burns
Angieslist.com
06-2014
Replaced a poorly installed garage door of custom size and replaced the old door framing (of questionable quality and materials) with new pressure treated lumber with PVC Coating (looks great).

Jay Goodrow was one of the few contractors I contacted who took the time on a weekend to come out to Watertown and give me an estimate. He was professional and friendly and gave me some insight into the project we were undertaking. On top of that, he gave us a reasonable estimate along with a spot on assessment of the work to be done and the time frame in which it would be completed.

In terms of communication this was a great experience, I had several concerns that Jay was quick to respond to, and the Operations Manager, Eliot did a great job of setting up an appointment and even sent a reminder the day before to let me know what tasks needed to be completed prior to work beginning.

The installation went quickly and the door looks fantastic. Afterwards Jay demonstrated the operation of the door and found a small issue with the door not latching properly when closed from the inside, which was quickly and expertly rectified.
Overall I am very satisfied with this experience and would recommend Goodrow Door Solutions.
John B
Angieslist.com
06-2014
I bought a Angie's List Big Deal for garage door tune-up (Canton MA) with roller replacement.

I was very happy at the time, but since, my door won't go down without popping back up automatically. I have to close it manually. I don't know that they have anything to do with that. When they came, they were very prompt and helpful, and I think of them very positively. I would recommend them to anyone who asked.

Goodrow Door Solutions
457 South Main St. #3R
(Route 28) West Bridgewater MA 02379

(P) 781-878-4710 

Massachusetts Towns We Serve: Abington,Avon, Boston, Braintree, Bridgewater, Brockton, Canton, Cohasset, Dedham, Duxbury, East Bridgewater, Easton, Halifax, Hanover, Hanson, Hingham, Holbrook, Hull, Hyde Park, Kingston, Marshfield , Milton, Needham Garage Doors,  Newton, Norwell, Pembroke, Plympton, Plymouth, Quincy, Randolph, Rockland, Scituate, Stoughton, West Bridgewater, Middleboro, Raynham, Weymouth, Whitman, and more.....